Terms and Conditions

If you choose to register, you must submit a valid email address, mobile number, and password during the registration process.

You are responsible for maintaining the confidentiality of your member name, password, and account credentials, and for all activities carried out through your account, whether or not authorized by you.

You agree to notify ChavaraMatrimony.com immediately of any unauthorized use of your account or any other breach of security.

You confirm that you are at least 18 years of age and legally eligible to marry under the applicable laws of India.

On registration as a paid member having used our services, fees once paid will not be refunded except where expressly stated in writing by ChavaraMatrimony.com. ChavaraMatrimony.com shall not be held liable for any loss or damage arising out of non-compliance with these Terms.

On registration, you become entitled to use the various services provided in accordance with the category of membership.

The failure to use and avail any services or activities, including but not limited to viewing contact details, sending interests, sending messages, or initiating communication with other members, shall not by itself constitute grounds for a refund.

Matrimonial services involve various forms of profile visibility and interaction. Once a member's profile is made available on the platform and accessible to other members, the service shall be deemed to have been provided. Other members may view the profile, express interest, access eligible profile information, or initiate contact based on the member's profile.

Members acknowledge that matrimonial opportunities may arise through any level of profile exposure or interaction on the platform. Therefore, a member's claim that they have not personally utilized certain features of the service, or that they have not received the desired outcome, shall not entitle them to any refund, credit, or adjustment of the membership fee. Accordingly, all membership fees are non-refundable once the membership has been activated and the services have been made available to the member.

You understand and agree that the content of all users, including your content, may be collected, aggregated, anonymized, and used by ChavaraMatrimony.com for statistical, analytical, service improvement, quality control, fraud prevention, and reporting purposes.

You understand and agree that, unless expressly stated, ChavaraMatrimony.com does not control, verify, endorse, or guarantee any information contained in or published through the service, including links, events, messages, listings, and member-published content, except to the extent specifically verified by us.

Divorced candidates seeking a new alliance by registering with ChavaraMatrimony.com shall submit a Non-Objection Certificate, decree, or other acceptable supporting document issued by the Church or Court of Law, as applicable,in support of their single status within 10 days of registration, failing which their registration may be withheld, suspended, or deactivated without further intimation.

After receipt of the ID and password for a created profile, whether as a Free Member or a Paid Member, any change to the Date of Birth shall be permitted only upon submission of acceptable age proof.

All members must provide a valid government-issued ID proof that clearly displays their complete Date of Birth (DD/MM/YYYY or equivalent format).

ID proofs that mention only the age or year of birth without a clearly verifiable date of birth may not be accepted. Chavara Matrimony reserves the right to request updated or alternate documents for profile verification purposes.

All profiles, whether Free or Paid, shall be activated only after confirmation of the submitted details by the candidate, parents, or reference person through the telephone mobile/SMS/emails/ numbers and/or other communication channels provided at the time of registration.

Once you register with ChavaraMatrimony.com, you may receive service-related communications and, where permitted under applicable law, promotional emails, messages, or notifications regarding your membership, account activity, service updates, features, events, or other related information. If you do not wish to receive non-essential promotional communications, you may unsubscribe or opt out through the prescribed mechanism made available by ChavaraMatrimony.com. Essential service-related communications may continue where necessary for account management, service delivery, grievance handling, safety, or regulatory compliance.

All details pertaining to a profile may be deleted after a period of one year from the date of expiry of the profile or membership, except such limited information as ChavaraMatrimony.com may retain for legal, compliance, audit, fraud prevention, grievance handling, operational, safety, or regulatory purposes, including but not limited to Profile ID, Email ID, Mobile Number, Created Date, transaction references, and Profile Photo, subject to applicable law.

All paid registrations are valid until the expiry date corresponding to the membership chosen, or until the marriage is fixed, whichever is earlier. Re-registration must be done within one year from the date of expiry; exceeding this period may result in treatment of the registration as a new registration.

ChavaraMatrimony.com does not directly involve itself in the matchmaking process between candidates. Where necessary, it may provide assistance or guidance only. Matchmaking decisions shall be made by the candidate and/or their parents or family members.

All disputes shall be subject to Ernakulam jurisdiction only.

All profiles shall be made unavailable immediately upon confirmation of marriage through the candidate, parents, reference person, or family circle, or may otherwise be deleted after one year from the date of expiry, subject to data retention requirements under law.

Chavara Matrimony serves as a platform to facilitate matrimonial connections and relies primarily on the information and photographs submitted by members.

While reasonable verification procedures are followed, Chavara Matrimony cannot guarantee the complete accuracy, authenticity, or current validity of the information, photographs, family details, educational qualifications, employment details, financial status, assets, or any other particulars provided by members.

Members and their families are strongly advised to independently verify all details, including photographs, identity, family background, financial standing, assets, and other relevant information, before making any decision regarding matrimonial alliances. ChavaraMatrimony.com and Chavara Family Welfare Centre shall not be responsible for any issue arising in this regard at any point of time.

Any change in the profile details including Date of Birth, educational qualification, marital status, or other material particulars shall be made only after submission of the required documentary proof by the concerned person.

If an online payment is made on a Sunday or statutory holiday, the profile may be activated on the next working day only, during working hours of 9.30 a.m. to 5.30 p.m. IST.

ChavaraMatrimony.com and Chavara Family Welfare Centre shall not be responsible for any issues arising out of communication between candidates through their personal communication media, including but not limited to WhatsApp, Facebook, personal email IDs,Instagram, social media platforms, telephone calls, or any third-party communication channels.

We are an online matrimonial facilitator where we help you to search for a life partner at your discretion. We do not assure, guarantee, or warrant that your search for a life partner will be successful through our website.

You are required to provide your personal mobile number while registering your profile, and such number may be used for official verification, service-related communication, account authentication, grievance handling, safety-related alerts, and other lawful purposes connected with the service.

As per applicable Government of India matrimonial advisory requirements and internal compliance practices, the candidate shall submit a copy of a valid Government-issued ID proof, such as Aadhaar, Passport, Driving License, Voter ID, or any other acceptable document, within 3 days of registering as a member of ChavaraMatrimony.com. Name, age, and date of birth may be displayed or treated as valid only in accordance with the submitted ID proof. If the ID proof is not submitted within the prescribed period, the profile may be deactivated without further intimation. Where Aadhaar is provided, ChavaraMatrimony.com shall follow applicable guidelines including masking, restricted access, data minimization, and secure handling practices, and shall not publicly display or unnecessarily retain Aadhaar details beyond what is required for verification and compliance.

ChavaraMatrimony.com reserves the right to forthwith terminate your membership and/or refuse the Service without any refund if it finds that you have violated these Terms, applicable law, safety requirements, or platform integrity rules.

Male candidates have the option to view and access profiles of the opposite gender, and female candidates have the option to view and access profiles of the opposite gender, subject to membership category, platform rules, privacy settings, and service design.

This application is strictly for matrimonial purposes only and is not a dating platform. By proceeding, you confirm that you will use the application solely for genuine matrimonial intentions.

By registering on ChavaraMatrimony.com and providing your mobile number, telephone number, WhatsApp number, email address, or other contact details, you expressly consent to receive communications from ChavaraMatrimony.com and its authorized representatives through phone calls, SMS, WhatsApp, email, app notifications, or other lawful electronic means for service-related purposes including profile verification, account activation, customer support, platform usage guidance, matchmaking assistance, membership servicing, lifecycle follow-ups, grievance handling, fraud prevention, safety verification, and account-related communication. These communications are essential to the service and shall not be treated as unsolicited commercial communication.

Any promotional communication, including offers, campaigns, or marketing messages, shall be sent only in accordance with applicable law, customer preferences, consent requirements, and Telecom Regulatory Authority of India (TRAI) regulations, including NDNC/DND and other telecom compliance requirements where applicable.

If you are registered under Do Not Disturb (DND) or National Customer Preference Register (NCPR) preferences, ChavaraMatrimony.com shall respect such preferences in accordance with applicable law. However, service-related communication may still be sent or made where permitted under applicable regulations.

ChavaraMatrimony.com reserves the right to verify profiles through telephone, email, OTP, document verification, photo verification, reference verification, or any other reasonable verification process for safety, authenticity, fraud prevention, or regulatory compliance.

ChavaraMatrimony.com reserves the right to suspend, withhold, reject, or remove any profile that appears to be false, misleading, incomplete, abusive, duplicate, non-genuine, unlawful, suspicious, commercial in nature, or inconsistent with the purpose of the platform.

ChavaraMatrimony.com may retain relevant records, logs, communications, call details, verification records, complaints, and transaction data for internal control, fraud prevention, dispute handling, audit, telecom compliance, and statutory purposes, subject to applicable law and the Privacy Policy.

For the purpose of telecom compliance, regulatory audits, complaint handling, and dispute resolution, ChavaraMatrimony.com may maintain records of call logs, call timestamps, communication history, consent records, and interaction details, which may be used as evidence to establish the nature of communication as service-related where applicable.

For eligible membership plans, Chavara Matrimony will dispatch printed magazines to the registered postal address provided by the member.

However, actual delivery depends on the services of the postal/courier authorities and the accessibility of the destination area. Chavara Matrimony shall not be held responsible for non-delivery, delayed delivery, or delivery disruptions caused by postal service limitations, remote locations, address-related issues, or factors beyond our control.

Members who do not receive the magazine are advised to contact their nearest postal office and verify the delivery status.

The fee paid for the Highlighted Profile service shall be non-refundable under any circumstances.

Once a profile is displayed in the highlighted profile section, the service is considered delivered. Therefore, no refund will be provided even if the member feels that they have not received sufficient profile views, responses, or inquiries during the highlighting period.

Members will not be allowed to downgrade their membership from a higher plan to a lower plan after the membership has been activated.

Once a membership plan is purchased or upgraded, it cannot be downgraded, and no refund, credit adjustment, or fee difference shall be provided.

ChavaraMatrimony.com reserves the right to refuse membership to anyone in its sole discretion.

ChavaraMatrimony.com may terminate your membership and any information, communication, or posting at any time, with or without notice, for conduct that violates this Agreement, applicable law, platform safety requirements, or the legitimate interests of the platform.

If we find duplicate, fraudulent, misleading, impersonated, commercial, or suspicious profiles, we have the right to suspend or remove any or all such profiles without notice.

Any unethical messages, telephonic calls, threats, harassment, scams, abusive behavior, or any other misconduct by a ChavaraMatrimony.com registered candidate or by their family members toward another registered candidate, their family, or the platform staff may lead to immediate termination of the related profile(s) without prior information.

is unlawful, harassing, libelous, abusive, threatening, harmful, defamatory, obscene, misleading, bigoted, racially offensive, sexually explicit, or otherwise objectionable;

encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law or regulation;

transmits or posts any unsolicited or unauthorized advertising, spam, junk mail, chain letters, pyramid schemes, or similar material;

transmits or posts any content that infringes patents, trademarks, trade secrets, copyrights, privacy rights, publicity rights, or other proprietary rights;

transmits or posts any viruses, malware, corrupted files, or other material designed to disrupt, damage, limit, or destroy any functionality of any software, hardware, network, or service;

collects, stores, solicits, or misuses information about other users for commercial, unlawful, exploitative, or unauthorized purposes;

contains personally identifiable information about another member that is published without their express consent;

advertises any illegal service or the sale of items prohibited or restricted by law;

contains misleading identifiers, disguised origin details, impersonated contact information, or manipulated profile attributes;

is inconsistent with the matrimonial purpose of the platform.

while ChavaraMatrimony.com takes reasonable measures to protect personal information, we cannot absolutely ensure the security or privacy of information transmitted through the Internet, telecom networks, third-party systems, or email messages, and you release us from liability to the extent permitted by law in connection with acts of third parties beyond our reasonable control;

we are not responsible for, and cannot control, the use by others of any information that you provide to them directly, and you should use caution in selecting the personal information you provide to other users through the Service;

we cannot assume responsibility for the content of messages sent by other users of the Service, and you release us from liability to the extent permitted by law in connection with the contents of communications you may receive from other users;

we do not guarantee or assume responsibility for verifying the full accuracy of information provided by other users regarding status, age, income, qualification, family background, or any other particulars, except to the extent specifically verified by us;

your membership is for personal use only and may not be assigned, transferred, sublicensed, or otherwise made available for use by any other person or entity;

member profiles and photos may be crawled and indexed by search engines or other publicly accessible systems where ChavaraMatrimony.com does not have control over such third-party behavior, and ChavaraMatrimony.com shall not be responsible for such external activities;

ChavaraMatrimony.com has the right to change its features, services, pricing, workflows, verification requirements, communication practices, or platform policies from time to time based on business needs, user feedback, safety requirements, legal obligations, or operational reasons.

In the event of any data breach, security incident, or unauthorized access to personal data, ChavaraMatrimony.com shall take reasonable steps to contain, investigate, and mitigate the impact of such incident and shall comply with applicable legal and regulatory requirements, including notification obligations where mandated under law.

The platform may use automated systems, algorithms, or rule-based processing to suggest profiles, matches, preferences, or recommendations. Such suggestions are indicative in nature and do not constitute guarantees, endorsements, or final decisions. Users are solely responsible for evaluating and verifying any matches or recommendations.

third-party claims, actions, or allegations of infringement based on information, data, photographs, documents, or content submitted by you in connection with the service;

any fraud, impersonation, manipulation, abusive conduct, unlawful activity, telecom complaint, regulatory complaint, or breach of this Agreement by you;

third-party claims, actions, or allegations arising out of your use of the service, your interactions with other users, or your violation of any applicable law, regulation, or rights of another person.