Privacy Statement & Safety Tips
of ChavaraMatrimony

We value the trust you place in us and recognize the importance of security, privacy, and lawful processing of personal information. This Privacy Policy describes how ChavaraMatrimony.com collects, uses, stores, shares, retains, and otherwise processes your personal information through the ChavaraMatrimony.com website, mobile applications, and related services.

By using ChavaraMatrimony.com, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy, the Terms and Conditions, and applicable laws. If you do not agree with the terms of this Privacy Policy, you should not use the website, mobile application, or any related services. By continuing to access ChavaraMatrimony.com, you agree to be bound by these terms and conditions.

This Privacy Policy is common to all ChavaraMatrimony.com users, whether as visitors, free members, paid members, applicants, or registered candidates. Since we are strongly committed to your right to privacy and safety, we have prepared this Privacy Policy to explain the information we collect from you, the purposes for which it is collected, and the manner in which it is used and protected.

ChavaraMatrimony.com is an online matrimonial website and matrimonial facilitation platform that endeavours to provide top-quality matrimonial services and support to candidates and their families. In order to provide our services, we collect certain personal information from you during registration, verification, profile creation, payment processing, customer support interactions, grievance handling, and your use of the platform.

To register on the website, you are required to provide certain personal information. This information may include, but is not limited to, details that identify an individual, such as user name, full name, address, telephone number, mobile number, email address, age, gender, religion, caste, denomination, marital status, photos, educational details, employment details, income details, family background, location, preferences, and other profile-related or verification-related information.

By using the services, you acknowledge that while we take reasonable efforts to protect your information, no transmission over the Internet, telecom network, third-party network, or electronic storage system can be guaranteed to be completely secure. You further acknowledge that we are not responsible for, and cannot control, the manner in which other users may use the information voluntarily shared by you with them through or outside the service. We also cannot assume responsibility for the content of messages sent by other users or for the truthfulness of personal information provided by other users, except to the extent specifically verified by us. Your membership is for your personal use only and may not be assigned, transferred, shared, or licensed to any other person or entity.

All visitors to our site may browse the site, search profiles where permitted, and read publicly available information, notices, and features without entering personal information beyond ordinary technical data collected automatically. However, profile visibility, interaction, access to contact details, and usage of paid or member-only services are subject to registration, verification, membership type, privacy settings, and platform rules.

We may collect personal information, sensitive personal information where permitted by law and necessary for service delivery, technical information, communication data, and usage data.

The personal information collected from you may include your name, date of birth, age, gender, marital status, religion, caste, denomination, education, profession, employment details, income details, family details, location, contact number, email address, photographs, preferences, horoscope-related information if voluntarily provided, and other information relevant to matrimonial profiling and service delivery.

We may also collect information submitted by you for verification purposes, including copies of Government-issued ID proof such as Aadhaar, Passport, Driving License, Voter ID, or any other acceptable document, along with supporting documents relating to date of birth, marital status, education, or other material profile attributes.

We may collect transaction-related information such as payment status, payment mode, invoice data, order data, and service plan history. We may also collect communications made by you with our customer care team, grievance officer, platform representatives, or service personnel for training, quality, dispute handling, fraud prevention, compliance, or service improvement purposes.

We may automatically collect certain information about your device and usage of the platform, including IP address, browser type, operating system, device identifiers, app version, time zone, pages viewed, access times, clickstream data, search preferences, session logs, referring websites, crash data, and other diagnostic or analytical information.

As part of the registration process, you agree to provide current, complete, and accurate information as requested by the platform. The information provided upon sign-up and subsequent updates shall be treated as your registration data.

To maintain authenticity and safety on the platform, ChavaraMatrimony.com may require profile verification through OTP, phone verification, email verification, parent/reference verification, document verification, photo verification, or any other lawful and reasonable means. We may require the submission of Government-issued ID proof such as Aadhaar, Passport, Driving License, or Voter ID to verify your name, age, date of birth, and other registration details. We may also require additional supporting documentation in cases involving divorce, remarriage, or other profile-sensitive situations.

Failure to provide required documents or to complete verification within the prescribed timeframe may result in withholding activation, limiting access, suspending the profile, or deactivating the account without further intimation.

We use your personal information to provide, manage, improve, secure, and support the matrimonial services offered through the platform. This may include creating and managing your account, publishing your profile, enabling member discovery and interaction, verifying user identity, processing payments, responding to support requests, handling grievances, preventing fraud, conducting audits, performing analytics, improving product features, enforcing platform rules, and complying with legal obligations.

Your personal information may also be used to personalize your experience, show relevant matches, improve profile recommendations, communicate service-related information, manage membership validity, monitor suspicious activity, investigate complaints, and preserve the integrity of the platform.

Where permitted under applicable law, aggregated, anonymized, or de-identified information may be used by ChavaraMatrimony.com for internal analytics, service quality improvement, market understanding, operational reporting, and strategic planning.

By registering on ChavaraMatrimony.com and providing your mobile number, telephone number, WhatsApp number, email address, or other contact details, you expressly consent to receive communications from ChavaraMatrimony.com and its authorized representatives through phone calls, SMS, WhatsApp, email, app notifications, or other lawful electronic means.

Such communications may be made for service-related purposes including but not limited to profile verification, account activation, profile assistance, platform usage guidance, membership servicing, lifecycle follow-ups, grievance handling, safety-related notifications, fraud prevention, account-related alerts, payment-related communication, and customer support.

These communications are considered essential to the service relationship and may continue where reasonably necessary for account management, service fulfillment, platform safety, or regulatory compliance.

ChavaraMatrimony.com may send service-related communication to you as part of the functioning of the platform. Such communication may relate to profile verification, profile status, payment updates, activation, expiry alerts, support follow-up, grievance response, safety checks, platform guidance, match-related notifications, and other information necessary to deliver the service.

From time to time, and only where permitted under applicable law, ChavaraMatrimony.com may also send promotional communications such as offers, feature announcements, campaigns, events, or service updates. Promotional communication shall be made in accordance with applicable laws, customer preferences, consent requirements, and platform rules. You may opt out of non-essential promotional communication through the unsubscribe option, communication preferences, or by contacting us through the prescribed support channels.

Opting out of promotional communication will not affect essential service-related communication required for operation of your account or use of the service.

ChavaraMatrimony.com respects customer communication preferences, including preferences registered under Do Not Disturb (DND), National Customer Preference Register (NCPR), and other applicable telecom regulations. Promotional communication, where applicable, shall be undertaken only in accordance with valid consent, customer preference, telecom regulations, registered headers, approved templates, and other lawful requirements.

Service-related communication may still be made where permitted under applicable law and where necessary for profile verification, account servicing, safety, grievance handling, or delivery of the service. ChavaraMatrimony.com reserves the right to maintain lawful records of communication preferences, support requests, grievance records, and compliance logs for telecom, audit, and dispute resolution purposes.

Your personal information may be displayed to other users in accordance with your profile visibility settings, membership type, privacy choices, and platform design. Certain profile details may be visible to other registered members for matrimonial purposes.

We may share your information with our employees, affiliates, service providers, verification partners, payment processors, customer support vendors, cloud service providers, auditors, legal advisors, telecom service providers, and technology vendors, strictly on a need-to-know basis and only to the extent required for service delivery, verification, security, compliance, analytics, platform operations, or dispute handling.

We may disclose your information where required by law, regulation, court order, governmental request, law enforcement inquiry, legal process, fraud investigation, telecom complaint, or safety concern. We may also disclose information to protect the rights, property, safety, or legitimate interests of ChavaraMatrimony.com, its users, staff, or the public.

We do not sell your personal information as a general commercial practice.

To enhance the safety, authenticity, and trustworthiness of our matrimonial platform, ChavaraMatrimony.com may conduct identity verification, Know Your Customer (KYC), profile authentication, fraud prevention, and other verification activities either directly or through authorized third-party verification service providers.

Subject to your consent and applicable law, we may collect, process, store, verify, and securely share your personal information and supporting documents, including Government-issued identity documents, photographs, contact information, date of birth, address, educational qualifications, employment details, marital status, and other information voluntarily provided by you or obtained from lawful Government or non-Government sources for the following purposes:

Where verification services are provided by an authorized third-party service provider, only the minimum information necessary to perform the requested verification shall be shared. Such service providers are contractually required to maintain appropriate technical and organizational security measures and to process personal data only on our documented instructions and in accordance with applicable privacy and data protection laws.

Verification reports and related records may be retained only for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements. Thereafter, such information will be securely deleted, anonymized, or retained only where required by law.

You may withdraw your consent for future processing where permitted by applicable law; however, withdrawal of consent may prevent us from providing verification-dependent Services or may require suspension or closure of your account where verification is mandatory.

The website and app may use cookies, web beacons, device identifiers, session logs, and similar technologies to improve user experience, remember preferences, authenticate sessions, perform analytics, troubleshoot technical issues, prevent fraud, and understand user behavior on the platform.

Most web browsers automatically accept cookies, but you may change your browser settings to block or delete cookies. However, doing so may affect the functionality of certain features or services.

Our servers may automatically collect information including browser type, device type, operating system, IP address, app version, access times, pages viewed, clickstream data, and other technical information used to administer the service and improve platform performance.

The “Near Me” or similar feature may require location access in order to show nearby profiles or location-based suggestions within the app. We collect this data only with your consent and use it only for the relevant feature or service function. We do not publicly display your real-time location as such, unless expressly enabled by product design and your settings. You may manage or revoke location permissions at any time through your device settings, though disabling location access may limit related features.

Our mobile application may request access to your device storage or media library in order to enable uploading, receiving, or storing profile photos, documents, audio files, or other media relevant to the app’s functionality. Such access is used solely for legitimate service functions within the application. You may manage or revoke these permissions through your device settings, though doing so may impact functionality.

Our mobile application may request SMS access solely to automatically read one-time passwords (OTPs) for easier and secure verification during login or registration. We do not use such permission to read, store, or process unrelated SMS content. You may manage or revoke this permission through your device settings, though this may affect OTP autofill convenience.

We retain personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain profile data, communication logs, transaction data, verification records, grievance records, compliance logs, complaint history, telecom records, and related data for legal, regulatory, audit, fraud prevention, security, or dispute-handling purposes.

As a general practice, profile information may be deleted after a specified period from profile expiry, deactivation, or closure, subject to retention of limited information as necessary for statutory, contractual, fraud prevention, grievance, audit, operational, telecom, and compliance purposes.

Subject to applicable law and platform design, you may access, update, correct, or request modification of certain personal information through your account settings or by contacting us. You may also request deactivation of your profile or closure of your account, subject to any mandatory retention obligations, unresolved disputes, fraud investigations, legal requirements, or compliance-related restrictions.

You may opt out of non-essential promotional communications. You may also manage permissions for location, storage, notifications, and SMS access through your device settings. However, certain service-related or essential communications may continue where necessary for use of the service or required by law.

ChavaraMatrimony.com is intended only for individuals who are 18 years of age or older and persons legally eligible to marry under applicable law. We do not knowingly permit registration by minors. If we become aware that a profile has been created by or on behalf of a person below the permitted age, we reserve the right to suspend or delete such profile and take any further action deemed necessary.

We are committed to preventing child sexual abuse and exploitation on our platform. Any content, conduct, communication, or behavior related to child sexual abuse, exploitation, grooming, trafficking, or any prohibited sexual content involving minors is strictly forbidden. Such material or conduct may result in immediate account suspension, removal of content, reporting to appropriate authorities, and legal action.

Users must ensure that all information, images, communications, and interactions on the platform comply with our policies and applicable laws. Any violation may result in suspension, deactivation, investigation, and reporting.

We take reasonable technical, administrative, and organizational measures to protect your information against unauthorized access, disclosure, alteration, loss, or misuse. These measures may include access controls, internal review, authentication systems, monitoring tools, verification controls, and secure service providers. However, no system is completely secure, and we cannot guarantee absolute security.

You are also responsible for protecting your account credentials, OTPs, passwords, and personal communications. You must not share your login credentials with others.

ChavaraMatrimony.com aims to provide you with a safe and secure environment in which you search and find your life partner. Our customer relations team screens profiles and monitors reports of irrelevant or inappropriate content to the extent reasonably possible. However, in ensuring your safety and privacy, there are limits to actions within our control, and therefore users must exercise caution and good judgment.

1. Start slow - Use Messages Initially

Set up a separate email account for communicating if necessary. Trust your instincts and start by sharing limited information. Serious people will respect your space and allow you to take your time. Stop communicating with anyone who pressures you for personal information or attempts to trick you into revealing it.

2. Request for a Photo

A photo may give you an idea of the person’s appearance and may help your judgment. You may use available photo request features. If someone consistently refuses to provide a photo without reasonable explanation, exercise caution.

3. Chat on the Phone

A phone call can reveal much about a person’s communication and social skills. Consider your safety and do not reveal your personal number to a stranger unless you are comfortable. Use blocking or alternate contact options where appropriate.

4. Meet when you are ready

You are under no obligation to meet anyone offline. Go at your own pace. Trust yourself and proceed only when you feel comfortable.

5. Meet in a Safe Place

If you choose to meet, select a public place and inform your family or friends. Ensure your own transportation. Do not go to a secluded place or agree to arrangements that compromise your safety.

6. Watch for Warning Signs

Ask questions and notice inconsistencies. Be cautious of anger, pressure, manipulation, disrespect, evasive answers, misrepresentation, or refusal to verify basic facts. Involve your family or trusted persons in your search process.

7. Beware of Money Scams

Be alert to any person asking for money for any reason. A genuine person will not ask for money from you. If anyone requests money or attempts financial manipulation, stop communication and report the matter to us immediately.

Ultimately, you are responsible for your personal judgment, and we encourage you to move forward only with care, verification, and involvement of trusted family members.

The platform may contain links to third-party websites, payment gateways, partner services, or external platforms. Such sites are not under the control of ChavaraMatrimony.com, and we are not responsible for their content, policies, or practices. Your interactions with such sites are governed by their respective terms and privacy policies. We encourage you to read those policies carefully.

We may update this Privacy Policy from time to time based on legal requirements, service changes, user feedback, security concerns, operational needs, or policy changes within our organization. Any revised Privacy Policy may be posted on the website or app, and continued use of the service after such update shall be deemed acceptance of the revised policy, subject to applicable law.

If you have any questions regarding this Privacy Policy, or if you wish to contact us regarding your information, privacy concern, communication preference, or grievance, please write to:

If your concern relates to a formal grievance, you may also contact the designated Grievance Officer through the details published on the platform.