How do I register my profile?
You can choose to register either Online Registration or Offline Registration.
Online Registration (Submit profile through website)
- Login to www.Chavaramatrimony.com
- Click on the link Register Free on the Home Page
- Fill in all details. This will increase the chances of your profile being displayed when other members search for matches.
- Click on ‘Submit your profile' button on completion of form to complete registration.
Offline Registration (Profile submission through network Branches)
- You can visit any of our Chavara Family Welfare Centre Offices, and fill up the Matrimonial Registration form.
What are the rules for creating a matrimonial profile ?
While creating a matrimonial profile:
- Provide only accurate information about the candidate.
- Try to fill each and every field in the profile correctly and accurately.
- Include valid phone numbers and Email ID. Verify all details before submitting.
Can I choose my own User ID?
If you are creating a free matrimonial profile, you can choose your own User ID for your profile submission. But once you become a paid member your old matrimonial User ID will be transformed into a unique user ID. You cannot choose your own User ID in such a case.
Why does it take 24 hrs for free membership verification?
Verification of profile is done manually. Our support team checks each and every profile carefully for any invalid or incorrect information.All candidates are contacted over the phone for confirmation of details and authenticity. Once the process is completed, an E-mail would be sent to you. Hence, it takes 24 working hours to activate all the profiles that are being added in one particular day.
What information will be displayed to members from my matrimonial profile?
Free members can view all your details except Family Details and Contact Details. Paid members can view all your details including telephone number and address. Your e-mail ID will not be visible to any member, be it free or paid. It is only for us to get in touch with you. However, you can contact members by sending personalized messages.
Why should I register in ChavaraMatrimony.com site?
- Most trusted Kerala Christian Matrimonial service since 1996.
- 100% verified Matrimonial profiles.
- ISO 9001 - 2008 Certified Matrimonial Service.
- Chavara Family News Magazine updates you about new registrations.
- Conducts bimonthly Chavara Family Meets.
- Chavara Matrimony.com’s network, spread all over kerala.
- Managed by Kerala Catholic Priests.
- Dedicated Customer Care Service.
- Daily increasing Success Stories.
- Contact members by telephone, message or live chat
Chavara Family Welfare Centre was formed with an objective for promoting healthy and peaceful families in Christian community. This was the vision of the Blessed Cyriac Elias Chavara, the founder of the CMI congregation. The CFWC is named after him.
The Registration form seems to be a bit lengthy. Do I need to fill it entirely?
We understand that it may become tedious for you to fill in a long form in one single shot. However, matrimony is a serious commitment and it important to convey detailed information to the interested members. The more information you provide about yourself the more likely you are to be contacted by other members of Chavara Matrimony.com. So please do take the time and effort to complete your profile.
What are the features and benefits of a Free Membership?
- Free membership is a feature which helps a user to understand what Chavara Matrimony.com is.
- A Free Membership is valid for a limited period of one month.
- Helps test the availability of matching profiles.
- Helps confirm you are getting enough responses.
- Enable a user to send a pre-defined message to another member.
- Helps respond to all interested messages.
On what criteria is a profile validated?
All details entered by you are closely scrutinized. We categorically ignore profiles that are submitted by underage persons, and profiles that contain abusive content. We reject profiles that contain invalid data such as added for fun/looking for friendship/not related to marriage. We try and maintain the highest quality in the database. We stand to serve only those members who are serious about marriage and make use of the service.
Can a free member send personalized messages to another member?
No. Only Paid Members can send personalized messages. However, Free Members can send a pre-defined message expressing interest to a member.
Also if a Paid member contacts you, their message will be sent to your email ID and it will be stored in your "Intrest Received" page.
Is there a limit on the number of messages a free member can send a day?
Yes, there is a limit specified for sending pre-defined messages per day by a free member. A Free member can send a maximum of five messages per day.
What are the details an interested member is allowed to view in a profile?
Paid members can view all details including your family & contact details but a free member can view only your basic details.
How to extend the validity period of a free membership?
By upgrading your free membership to paid membership for coninue to access your matrimony profile for one year from the date of activation, or up to the marriage . If you are not upgrading your profile, it will be visible to other paid members for an extended period of three month. During this period, you can upgrade your matrimonial profile to
Paid Membership
I have created my profile for few days before, till it not yet activated. What is the reason?
We are only activating profile after strict manual verification. Our executive will call your given profile telephone numbers for verification. If no one is attending our call or it is invalid number, your profile will not be activated. In this case you can contact us for activation.
How to become a Paid Member?
Submit your matrimonial profile through Online Registration form or fill up Registration form through our branch offices. After submitting, upgrade your profile to paid membership by choosing the suitable payment mode. After upgradation your free membership’s login details will be changed and it will be informed through e-mail.
Click here for payment options.
What are the features and benefits of Paid Membership?
ChavaraMatrimony.com has an extensive Christian matrimonial database of well qualified Christian boys and girls seeking life partners from all over the world. We offer both online and offline services offered to our paid members.
Online/Offline matrimonial Services for paid member
- Paid membership validity is one year.
- Search suitable profile through matrimonial Website, Albums, Magazine and Christian marriage meet.
- Contact suitable matches via contact number, personalized messages, and Live Chat.
- Send and receive personalized messages.
- Customer care support.
- We initiate contact with your interested candidate.
- Profile insertion in Chavara Family news Magazine.
- Profile insertion in matrimonial data album.
- All Kerala Chavara matrimony branch network.
- Receive CFWC magazine monthly consisting of basic details of latest registrations.
- You can participate in our bimonthly Chavara Family Marriage Meet – for the preliminary introduction of the proposed/interested candidate/parents.
- Insertion of wedding photos in our CFWC news magazine and website (If married through ChavaraMatrimony.com).
How do I upgrade my free matrimonial profile to a Paid Membership?
You can choose any of the payment methods specified on our site to upgrade your profile to Paid Membership.
Either make your payment directly by visiting any of our office or send payments to our offices by cash, cheque, DD/MO. We accept online payments through credit card /net banking/anywhere banking and so on.
Why am I still a Free Member even after made payment?
Your free matrimonial profile will be upgraded within one working hour after receiving payment. We will manually verify your profile through your given telephone number (anywhere in the world). After successful verification, your profile is upgraded and you will receive a confirmation mail with new login information
.
What are the benefits of Re-registration?
Only paid members can re-register their profile. For re-registration, you can continue to access your matrimonial profile and get paid membership features. You can choose two types of re-registration plans – Gold and Silver. Click here for more details
.
What are the types of paid membership plans?
We have only one type of paid registration, click here to view the payment details
How do I Login?
Enter your matrimonial "User ID" and "Password" in the respective boxes and Click on the "Login" button to login to your account.
Why is the message "Invalid User ID / Password" being displayed when I try to login?
You could have received these messages due to any of the below reasons.
- Please ensure that you have entered correct spelling
- Please ensure that there are no spaces in the Matrimony ID typed.
For Eg. it should be CEKM123456 not CEKM 1234 56.
- Do not try to login with your email ID.
- After upgrading profile, you must enter your new user Id and password to login to your account.
I forgot my User ID / Password. What should I do?
Click on the Forgot
Password link in the page, (just near to member login) provide your matrimonial
User Id OR Email ID .You will receive a personal mail intimating your
matrimonial login informations. If you have forgetten your User Id and Email ID please feel free to contact us .
Why is the message "Sorry! Your Membership is Expired/Invalid." being displayed when I try to login?
A free membership is available only for a limited period of 30 days and when a user crosses this time period, the membership expires. You can upgrade your membership to a paid membership and continue to access our matrimonial services.
If I enter correct user Id and password but system can’t login, what should I do?
The reason for this could be related to your Internet Browser. Your browser seems to be saving old content and is not refreshing the content.
If you are using Internet Explorer, please try the following to resolve your problem:
- Click on 'Tools' in the top menu.
- Choose 'Internet Options' from the drop down menu.
- Press the 'Delete files' button and ‘Delete Cookies’ button that appears in the window.
- Click the 'OK' button of the window and try browsing ChavaraMatrimony.com again.
If you are using Google Chrome then follow these steps to resolve the issue:
- Click on tools icon in the top right corner.
- Choose ‘Tools’ from the drop down menu.
- Press the ‘Clear Browsing data’ that appears in the sub menu.
- Click the 'OK' button of the window and try browsing ChavaraMatrimony.com again.
What are the types of Searches?
There are various types of searches by which you can search for your suitable life partner. Our user friendly search options are:
Quick Search
It is a simple search which enables you to view profiles according to the age, height, community and Native you have chosen (the result will be displayed as latest profiles in first order).
Keyword Search
By this search you can find candidates based on keywords you have mentioned. The profiles matching to the data you have given will be listed after this search. Eg: Search by Name/ Native Place/ Qualification/ House name etc.
Profession Search
This search helps you to find the life partner on the basis of professions such as Doctors, Engineers or any other profession.
Branch Wise Search
This search helps you to find the life partner on the basis of Chavara Family Welfare Centre Network Branches. It helps you to find partner from your native places.
Advanced Search
This is a detailed search and will give you better accurate results. Options on age, height, complexion, marital status, physical status, Christian community, Christian denomination, native place, education, workplace, worked in, created by and show profiles will be displayed. You can save up to three saved searches that will be displayed on the right hand corner.
Who is online
You can search among who are presently online. This search option will help you to chat online members.
Member Search
This search helps you to get the details of a particular member
My Matches
My matches section is a match making tool which automatically matches you with other suitable profiles according to your requirements.
I get the message "Sorry! No matches found" while using member search. Why is it so?
Check whether you have entered the correct matrimonial User ID.
or
The candidate you are searching for might have been removed from our website.
I get the message "Sorry !! This profile is under Verification/ Hidden/ Inactive". Why is it so?
- The candidate you are searching for might have been married or the marriage might have been fixed.
- You may receive this message, If the profile you are searching for is hidden from others.
- You may receive this message, If the profile you are searching for is still under verification process.
- The candidate you are searching for might have been blocked due to violation of our terms and conditions.
I get the message " Contact details of 19, Profiles can be viewed today.” why is it so?
There is a limit to the number of profiles [contact details] you are allowed (Paid Members) to view each day (24 Hours). To view more profiles per day, contact our customer care team
.
Can I search profiles of the same gender?
No, you are allowed to search profiles of opposite gender only.
I am a Non-member, How do I view a particular member profile?
Enter the matrimonial User ID/Reg.No of the profile, on the " Search by ID "section of the home page. The profile details will be displayed.
I get an error message "No matching records found" while searching for the profiles. Why is it so?
Please check your search criteria when you receive this message. If you are searching for particular narrow categories, try to broaden your search.
How do I send personalized messages to the other members?
All paid members can send personalized messages. After opening the candidate’s profile, the user should click on the "Send Message” tab to send a personalized message to the other member, expressing your interest.
How will I know if a member has accepted/declined to my interest?
You will be notified via email if the member accepts/declines to your interest. You can also be informed of this by logging into your 'My Page' which allows you to view how many members have accepted/declined your Interest.
How can a free member view the response message from other members trying to contact him/her?
Messages will be instantly sent to your “Interest Received" page and to your Email ID.
Can I "Decline" a member's interest which I have already accepted?
Yes, you can "Decline" a member's interest, which you have earlier accepted.
Is it possible to accept a declined interest?
Yes, it is possible to accept a declined interest.
How can I view the members to whom I have sent a message?
You could view all the members to whom you have sent message and their response under “Interests Sent” Page.
If I am a Chavara Matrimony.com member, how many ways are there to contact a suitable candidate?
a) By contacting candidate(s) through the chavaramatrimony.com site
b) By visiting any of Chavara Family Welfare Centre Branch Offices
c) By contacting candidate(s) through our Customer Care Executives
a)Login using your matrimonial "User ID" and "Password"
To search for profiles, click on the “search” page and choose search suitable options. In the search result page, click “Full Profile” for more details
To Send Messages to the member, click on the "send Message" button. Then type your message and click on the "Send " button.
To get contact details or telephone no., please click on the "Contact Details ".
b) You can view our matrimonial Data Albums by visiting any of our branch offices. The details of the candidates in whom you are interested will be made available to you. You can also request us to retrieve the status of your selected proposals.
c) To contact member(s) through our Customer Care Executives You can contact us to get the contact details of the members selected by you from our website or monthly magazine.
How do I get in touch with members of my interest?
Login using your matrimonial "User ID" and "Password"
Search for your matches. In the search results page, you can click on the "More Details" link provided. After opening the candidate profile, click on "Send Message” button to send a message to the member, expressing your interest
.
Can I get the contact details of other members such as Phone No. and address?
If you are a Paid member you can view another member’s phone number and address.
'I am a non-member. Can I contact a member?
No. As a non-member you can only search a few profiles but to contact them, you have to have a membership in chavaramatrimony.com.
What are the different modes of payment?
You can make online payments through credit card/debit card and net banking. Anywhere Banking and Money Exchange are easy ways to transfer funds to us. You can also send in the payment to any of our branch offices, through cash, cheque or DD/MO. Payments should be sent in local currency only.
What is online payment and how do I make an online payment?
Online payment is a facility provided for you to make your payment through internet service, using your credit card /net banking/debit card worldwide. Click here to make payments online.
Is online payment secure?
Yes! Our Payment gateway ( CC Avenue) provider adopts the SSL (Secured Socket Layer) technology, an internationally proven widely accepted technology, which ensures that all transactions are secure.
What is anywhere banking? How do I make a payment through this service?
Anywhere banking is anywhere cash remittance through bank’s network branches. You can make payment through Federal bank or Axis Bank network branches.
Is it possible to visit Chavara Family Welfare Centre offices and make the payment, personally?
Yes, you can certainly visit any of our offices. Please click here for our office addresses.
I'm not able to make the online payment through my card even though it is a valid one? Why?
Make sure you enter the correct credit/debit card details and billing address. If you continue having problems, please call and confirm with your bank about your card issues. Check for other suitable payment options to upgrade your profile to Paid Membership. If the problem persists, contact our support team.
How long does it take to upgrade my profile if I have made the payment by Cheque/DD through post or courier?
Your profile will be upgraded once we receive the payment. If you have made the payment and if still your profile is not upgraded, kindly contact us along with your payment details.
Why am I still a Free Member even after making the payment?
Your free matrimonial profile will be upgraded within one working hour after receiving payment. We will manually verify your profile through your given telephone numbers (anywhere in the world). Your profile will be upgraded on successful verification of your credentials. You will then receive a confirmation mail with your new login information.
How many photos can I add?
You can add up to five photos in your profile - One main photo and four album photos. The maximum size allowed per photo is 2 MB.
How do I add a photo to my profile?
- Login using your matrimonial "User ID" and "Password"
- Click on the "My Photo" menu.
- Click the 'Browse' button and select the main photo first.
- (Photo should be in .jpg/.gif or .BMP format)
- click 'Upload Photo'.
- Crop your photo as required to show the image appropriately.
- After uploading ‘Main Photo’ you can also add ‘Album Photos’ repeating the above steps.
How do I crop photos?
For Main Photo
Move the cursor and select the image focus of your face only.
For Album Photo
Move the cursor and select the image of your face within the square.
What is photo validation process?
Every photo inserted on our website involves a manual screening. We allow it to be displayed only on the basis of its adherance our terms and conditions. The turnaround time for validation is 24 working hours. Only after the photo is validated will it be available for all members to see.
What are the other ways to add photos?
You can attach and mail your photo to: photos@chavaramatrimony.com with your User Id and Password. If you do not have a digital (scanned) photo, visit any of our branch offices and submit your photo directly.
How do I protect my photo?
Photo protection is an option to hide your photo from others. You can protect your photo with a Password and only those members with whom you share your Password can view your photo. Go to “My photo” page and activate/deactivate this option.
After making a photo request, how will I view the photo of the candidate?
If your photo request is accepted, they will upload it to their profile and then you can view it in their profile.
How do I modify/update my profile?
To modify/update your profile contents
- Login using your matrimonial "User ID" and "Password"
- On the "My Page" page and Click on sub menu "Change Password".
- You can modify the profile contents that are displayed and confirm it by Clicking on the 'Submit' button.
- The following fields are only updated after our verification. Name, Gender, Age, Marital Status, Denomination, Height, Father & Mother Name and Residence Phone no.
Are there any restrictions on updations?
Yes, the following fields are only updated after our verification. Name, Gender, Age, Marital Status, Denomination, Height, Father & Mother Name and Residence Phone no.
How can I change my password?
- Login using your matrimonial "User ID" and "Password"
- On the "My Page" page Click on "Privacy Settings".
- Enter your current password and type your new password and confirm the same. Click on "Change Password" button.
- Your Password must have a minimum of 4 characters and maximum 15 characters. It is better to choose an alphanumeric Password. E.g.: Test1234.
- Your new password will be immediately activated. Please use the new password the next time you login.
How do I delete my profile?
- Login using your matrimonial "User ID" and "Password".
- On the "My Page" page click on "Delete My Profile" and choose the reason for deletion.
- Click on the "Submit" button. Your profile will be immediately deleted.
- If you found your life-partner through our services then please submit your wedding photo to us. This will be included in our monthly magazine and website success stories.
Is it possible to restore a deleted profile?
The profile once deleted from our database cannot be restored /reactivated.
How will my profile be viewed by others?
Free members can view all your details except your Family Details & contact details. Paid members can view all your details including telephone number.
I have received wrong matching profiles to my email, how can I correct it?
- Login with your userId and password.
- Click 'view & edit my profile' and then click “Edit” button on Requirements section.
- After completing updations, click “Submit” button.
I have received a photo password from other member, how to view the photograph?
Enter the user id to member search and click the photo (password protected). After opening a new window, you can enter the photo password to view that candidate photo.
What is a “Notification”?
Notifications are information related to a candidate’s profile. i.e If you have received a message from a candidate or you have already visited his/her profile, you can get this information through your notifications.
How do I block a profile?
- Login using your matrimonial "User ID" and "Password".
- After opening candidate primary details, click on the link “Block Profile” under privacy features.
- All blocked profiles are displayed under the “list” page and you can remove block at any time.
Can I register for any of my siblings/friends with the same matrimonial User ID?
The User ID identifies each person uniquely. Please register separate profiles for you and your sibling/friend.
Why am I not receiving email alerts to my mail box?
Confirm whether any email ID has been added in your profile.
If already added, examine whether it is correct. Check your mail for spam/bulk folder.Incase emails from us are directed to your spam folder,click "Not Spam" in your inbox/mail option.
How do I bookmark profiles?
- Login using your matrimonial "User ID" and "Password".
- After opening candidate profile, click on the link “Add to bookmark List” and enter the comment for future references.
- All bookmarked profiles are displayed under the “list” page.
How do I delete Bookmarked profiles?
- Login using your matrimonial "User ID" and "Password".
- Click on the "Bookmark List" on the “list” page.
- You can view and delete the Bookmarked members on that page.
How do I contact customer support?
ChavaraMatrimony.com is eager to help you find your partner at the earliest. Customer Support is top priority to us.You can contact our customer care team in any of the following three ways.
Call Us Toll Free
Live chat Support
Write To Us
Do we have a matchmaker/agent/third party?
No, there is no third party between ChavaraMatrimony and You.
What are the benefits of Re-registration?
Only paid members can re-register their profile. For re-registration, you can continue to access your matrimonial profile and get paid membership features. You can choose two types of re-registration plans – Gold and Silver. Click here for more details.
Which are the places where Chavara Family Welfare Centre has it branch offices?
We have branches at
- Pala.
- Kottayam.
- Changanacherry.
- Kanjirapilly.
- Kothamangalam.
- Kattappana.
- Angamaly.
- Thrissur.
- Irinjalakuda.
- Kannur.
- Thodupuzha.
All branches are controlled by the Head Office at Ernakulam
.
What is Chavara Family Meet?
Informal meeting of parents and candidates registered with CFWC is arranged bimonthly. It is conducted on bimonthly second Saturdays at 2:00 PM at the Chavara Cultural Centre Auditorium, Ernakulam. This matrimony meeting helps you to interact with interested parties attending the meeting. To attend this meeting, you have to reserve your seat two days before the date of the meeting. Contact Us for more details
.
What shall I do if I face an error while using a Chavara Matrimony.com?
We regret the inconvenience you face while trying to use our services. We request you to report this error to our Customer Support team with the following details:
The URL, which leads to the error message.
The error message
.
What is Profile Match?
Profile Match will help you to identify how your photo and profile matches with your interested candidate. You can also view the compatibility percentage of two profiles on the basis of your partner expectations
.
I am a non Christian, can I register to ChavaraMatrimony.com?
No, we are only providing matrimonial service to selected Christian denominations.
How do I chat?
You can chat with other online members only if you are a paid member. Then after logging in, you can use the "Who's Online" search option to get the members online matching your search criteria. You can send chat request to the interested candidates and if they accept your request, you can start chatting
Can a free member chat with others?
No. only paid members are allowed to chat with other paid members.
How do I know who is online?
After login, click on the ‘Search’ link on top of the page and choose ‘who is Online’ search. You can search from the list of members online and chat with them. Also while using other search tools, in the search results page; there will be an indication as “online member”. You can also send chat request.
How to accept a chat Request?
Click on the chat link on top of the page and select “Chat Request Received”. You can accept, decline or delete any chat request from that page.
Can I view my chat History?
Yes, you can view chat history and also delete chat conversations with any candidate.
Can I remove already accepted chat Friend?
Yes you can remove any chat friend from your chat window. Click on the chat link on top of the page and choose “Chat Friend List” option. You can view and manage chat friends in that page .
What is ‘Chavara Family News Magazine’?
Chavara Family News Magazine consists of basic details and photograph of each candidate registered in Chavara Matrimony.com with in the previous month. Chavara Family News Magazine is published monthly and this will be sent to all paid members on 7th & 8th of every month through Business Post of Indian Postal Department.
I haven't received this month's chavara family news magazine, what do I do?
Usually the magazine posting date is on 7th & 8th of every month. However, if it fails to reach you after 20th of that particular month, kindly take the following steps:-
(1) Kindly contact your local post office and confirm the non – receipt of the magazine
(2) On receiving your confirmation from the local post office you may contact us for registering your complaint between 20th & 25th of the same month. Complaints received after 25th, the delivery of the magazine depends up on the availability only.
What are the conditions required to publish a candidate’s details in Chavara Family News Magazine?
Chavara Family News Magazine includes only the details of paid members.The data will be published only once in the magazine.We only include the magazine updations received before 10th of every month.Your profile must have a minimum of one photograph.
Can I publish my photo once again in the monthly magazine?
Yes, you can publish your photograph again at two ways, one is ordinary insertion and the other is premium profile. Extra charges are applicable for these insertions.
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