Chavara Matrimony.com –FAQ- Online Christian Marriage Bureau

Click on the link Register Free on the Home Page
Try to include your contact details in full. This will increase the chances of your profile being displayed when our members search for matches. (If abroad - Please include local telephone numbers , compulsory for validation process)
Click on 'Register this profile' button on completion of form
After you submit your information, your profile will be automatically created with your given user ID and password.

All the profiles are verified before activation/validation. It may take up to 24 hours(except holidays) for the validation.Our support team will contact to your local number before validation and then an E-mail would be sent to you once the profile is validated.This is only for free registration process.

Offline Registration

You can visit any of our Offices, and fill up the Matrimonial Registration form. After payment your profile will be converted into digital format. OR

You can request for an application form through post.

2. What are rules for creating a matrimonial profile ?

While creating a matrimonial profile

Provide only accurate informations about yourself.
Try to fill each and every field in the profile,and each data should be in their respective fields.
You should include valid phone numbers and Email ID, please verify it before submission.
Local telephone numbers are mandatory for profile verification process.

4. Can I choose my own Password?

If you are a free member, you can choose your own User ID on profile submission. But once you become a paid member your old User ID will be transformed to a system generated ID. You cannot choose your own User ID in such a case.

5. What is the benefit of Re-registration?

You can Re-register your profile any time,thus your profile will be considered as a latest data in our monthly magazine,website etc.
Re-registration is accepted only before the expiry of the current Profile.

6. Why do you take 24 hrs for validation?

Validation of profiles is done manually. Our support team checks each and every profile carefully for any invalid or incorrect entry before it is added to our database,Candidates are contacted over phone for confirmation of authority. Hence, it takes 24 hrs(except holidays) to validate all the profiles that are being added on in one particular day.

7. Why should I register in ChavaraMatrimony.com?

ChavaraMatrimony.com [Chavara Family Welfare Centre (CFWC)] is a division of Chavara Cultural Centre Cochin, which is directly under the control of CMI priests. CFWC is formed with an objective for promoting healthy and peaceful families in our community. This is the vision of the Blessed Cyriac Elias Chavara, the founder of the CMI congregation. The CFWC is named after him. It has been functioning well in this field since 1996 .We dont have any relationship with other religious/non-religious/service firms. Click here to view our paid services

Paid Membership

Chavara Matrimony.com has head office at Ernakulam and branches at Pala, Kottayam, Kanjirappally, Kothamangalam ,Thrissur, Angamaly, Kattappana and Changanacherry.
For registration purpose and any other customer help, you can visit any of the branches.

8. Online/Offline Services for paid member

Send and receive personalized messages
Customer care support
We initiate contact with your interested candidate
profile insertion in news magazine
Profile insertion in data album
Refer data albums maintained in all our offices and get detailed biodata of the candidates selected by you
Provide complete contact details ie; phone no,email id, address
Receive CFWC news magazine in your residential address.
Participate in Chavara Family Meet - Get together of parents and candidates
Insertion of wedding photo in our CFWC news magazine and website (If married through ChavaraMatrimony)
Also Included the benefits of free membership

9. How to upgrade my profile to Paid Membership?

You can choose any of the method to upgrade your profile to Paid Membership.

Either make your payment directly by visiting our office.or send payments to our offices through cash, cheque, DD/MO. We accept online payments through credit card / net banking. Click here for more details

10. What is online payment and how do I make an online payment?

Online payment is a facility provided for you to make your payment through internet service, using your credit card /net banking worldwide. Click here to make payments online.

11. How do I make the payment through post/courier?

You can send cheque/DD/MO along with your User ID to any of our addresses. Click here

12. What is anywhere banking?How do I make payment through this service?

Anywhere banking is anywhere cash remittance through network branches.You can make payment through Federal bank network branches.

13. Why am I still an Free Member even after payment?

Your profile will be upgraded within 12 hours after receiving payment(except holidays). As your account will be updated after telephone verification.

If you have made the payment and your profile continues to be in free membership, please send your complete payment details to mailto: teamcfwc@gmail.com. Or can contact our support team +91-484-40 80 333(30 lines)

14. I'm not able to make the online payment through my card even though it's a valid one? Why?

Make sure you are entering the correct credit / net-banking card number and expiry date. If you continue having problems, please call and confirm with the bank that your card has sufficient funds.

Check out for other Payment Options to upgrade your profile to Paid Membership. If the problem persists Contact our support team +91-484-40 80 333 (30 lines) .

15. How long will it take to upgrade my profile if I have made the payment by Cheque/DD through post or courier?

We will upgrade your profile once we receive the payment. If you have made the payment and if still your profiles not upgraded, kindly contact our support team at +91-484-40 80 333(30 lines) or send a mail to mailto: teamcfwc@gmail.com along with your payment details.

16. To become a Paid Member.

Add your profile
Upgrade your profile to paid membership by making the payment .
Click here for payment options.
If you have already a free member/online member, upgrade it to paid membership by clicking on the above link

17. How to send personal message (mail) to other members?

To contact member(s) through site

Visit : http://www.chavaramatrimony.com/
Login using your "User ID" and "Password"
To search for profiles, choose any of the search options
To view a particular profile, click on the "Member Search " link. Enter the User ID of the profile and click on the "Search" button or enter the UserID on "Member Search" field.
To Send Messages to the member, please click on the "send Message" link.
A new window will open, type your message and click on the "Send Message " button to send a message to the member.
While visiting family details there will be an option to send message.

To contact member(s) through contact details

Visit : http://www.chavaramatrimony.com/
Login using your "User ID" and "Password"
To search for profiles, choose any of the search options
To view a particular profile, click on the "Member Search " link. Enter the User ID of the profile and click on the "Search" button.
To contact the member, please click on the "Family Details " link and click contact details link.
Now you can contact the member directly through phone or address.

To contact member(s) through our Customer Care Team

Visit : Any of our Offices
To search for profiles - view our Data Albums .
We will provide the details of those candidates selected by you.
You can either directly contact them or we will then intimate your interest to those candidates.
You can even request us to retreiving the status of your selected proposals.

You can call our customer care team to get the contact details of the members selected by you through our website or monthly magazine.

18. Can I get the direct contact information of other members such as Phone, email and address?

If you are a Paid member you could view the Phone number, email or address.

Free Membership

19.Why Free Membership?

To know more about chavaramatrimony.com
To check the profile we hold.
To confirm,your are getting enough responses(Responses will depend upon profile).

20. Online Services for free members

a. Before Activation

Can create,verify,update your profile.
Your profile will be activated with in 24 hrs after telephonic verification.

b. After Activation

Receive a confirmation from us.
Create a free photo profile after verification.
Send pre-defined messages.
Secure your photo and profile.
Search for your suitable match.
Instant Profile updation.
Respond to all proposal.
validity for one month.

21. I'm a non-member. Can I contact a member?

As a non-member you can only search few profiles .but to contact them you have to become a paid member/free member Free Membership
Click here to add your profile.
Click here to know more about payment options

22. Being an Free member, can I send personalized messages to a member?

No. Only Paid Members can send personalized messages. However, Free Members can send an automated message expressing interest to a member.
Also if a Paid member contacts you, their message will be sent to your email ID and also it will be stored in your "Inbox" folder in your "My Page " .
Paid Members are entitled to enjoy a host of services.Click here for the payment options.

23. Is there a limit on the number of messages I can send per day being a free member?

Yes , there is a limit specified for sending automated messages per day by a free member. but anyway you can send a minumum of five messages.

24. I'm a free member.How will I know about the members who are intrested in my profile ?

Messages will be instantly sent to your "Inbox" folder and to your Email ID.

Visit http://www.chavaramatrimony.com/.
Login using your "User ID" and "Password".
Click on the "Inbox" link to view the messages received from members.

25. To become a Paid Member.

Add your profile
Upgrade your profile to paid membership by making the payment .
Click here for payment options.
If you have already added your profile, upgrade it to paid membership by clicking on the above link

Free Membership

26. Why do you take 24 hrs for profile validation?

Validation of profiles is done manually. Our support team checks each and every profile carefully for any invalid or incorrect entry through telephone verification before it is added to our database process. Hence, it takes 24 hrs(except holidays) to validate all the profiles that are being added on in one particular day.

27. How long will it take to upgrade my profile if I have made the payment by Cheque/DD through post or courier?

We will upgrade your profile once we receive your payment. If you have made the payment and your profile is still not upgraded kindly contact our support team at +91-484-40 80 333(30 lines) or send a mail to mailto: teamcfwc@gmail.com along with your payment details.

Online Payment

28.What is online payment and how do I make an online payment?

Online payment is a facility provided for you to make your payment through internet service, using your credit card /net banking. Click here to make payments online.

29. Is online payment secure?

Yes! It is secure to make online payments. Our Payment gateway provider adopts the SSL (Secured Socket Layer) technology, an internationally proven widely accepted technology.

30. What do you mean by Postal charge?

For receiving our monthly magazine abroad ,you are supposed to pay additional postal charge.For more details contact our customer care executive.

Member's Login

31. How do I Login?

Visit: http://www.chavaramatrimony.com/.

Under the "Member's Login" section, enter your "User ID" and "Password" in the respective boxes and Click on the "Login" button to login to your account.

32. I forgot my User ID / Password. What should I do?

Visit http://www.chavaramatrimony.com/.

Click on the "Forgot Password" link in the page( just below member login) provide your UserId and EmailID .You will recieve a personal mail intimating your userid/password.

33. Why is the message "Invalid User ID / Password" being displayed?

The User ID or Password you have entered might be wrong.
If you have forgotten your password, please click on the "Forgot Password" link to retrieve the same

34. Why is the message "Your Online Membership has been expired. We Recommend you to become a Paid Member, so that you can enjoy all the benefits of paid membership." being displayed?

Your Free membership must have got expired,since it was only for a limited period. You can upgrade your membership to a paid member and thus access all our featured matrimonial services.

35. Why is the message "We Recommend you to become a Paid Member, so that you can enjoy all the benefits of paid membership. Your Online Membership will expire within limited days" being displayed?

Free membership services is only for a limited period. You can upgrade your membership to a paid member and thus access all our featured matrimonial services.

Payment Mode

36. What is online payment and how do I make an online payment?

Online payment is a facility provided for you to make your payment through internet service, using your credit card /net banking.
Click here to make payments online.

37. Is it possible to visit your office and make the payment,personally ?

Yes, You can certainly any of our offices ! Please Click here for our addresses.

38. How do I make the payment through post / courier?

You can send cheque/DD/MO along with your User ID to any of our addresses. Please Click here

Photo

39. How do I add a photo to my profile?

Visit http://www.chavaramatrimony.com/
Login using your "User ID" and "Password"
Click on the "Upload Or Change Photo" link on your 'MyPage'.
Click the 'Browse' button and select the digital photo (in JPG /GIF format) you wish to add to your profile.
Click on "Upload" to add the photo to your profile

40. How do I change a photo in my profile?

Visit http://www.chavaramatrimony.com/
Login using your "User ID" and "Password"
Click on the "Upload Or Change Photo" link on your 'MyPage'.

41. My photo is not displayed yet after uploading?

You will view your photo in our website only after validation by our support team. We analyze every photo and allow it to display only after watermarking it.

42. I got an error while uploading my photo. What could be the reason?

You could have got an error if your file is not in JPG /GIF format or if the file size of the photo is more than 1 MB. We accept digital photo files only in the JPG / GIF format and less than 1 MB in size. Or You can send it to mailto: teamcfwc@gmail.com with your User Id and Password. We will reduce the image size and upload it for you, absolutely FREE.

43. I am encountering problems in adding my digital photo to my profile. What do I do?

Please send your photo as an E-mail attachment to mailto: teamcfwc@gmail.comin JPG / GIF format, along with your User Id . We will add the photo to your profile within 24 hours (except holidays).

44. I do not have a digital photo. How do I add my photo?

If you do not have a digital (scanned) photo you can send your photo to us (Address), with your User Id. We will scan the photo and upload it for you.

45. Can I publish my photo once again in the monthly magazine?

Yes, by paying a sum of Rs.250/- your photo will be included in the monthly magazine and you can pay Rs.750/- to include your profile as a premium profile.

Profile Modification/Delete

46. What should I enter in the self description field?

Self description field can be used to describe your character or educational qualification and institutions you studied.

47. How do I modify/update my profile?

To modify/update your profile contents,

Visit http://www.chavaramatrimony.com/
Login using your "User ID" and "Password"
On the "My Page" Click on the "Update Profile" option.
You can modify the profile contents that are displayed and confirm it by Clicking on the "Update Profile" button.

48. Are there any restrictions on updations?

You can update all the profile details except gender and User ID.

49. How can I change my password ?

Visit http://www.chavaramatrimony.com/ .
Login using your "User ID" and "Password"
On the "My Page" page Click on "Change Password".
Enter your current password.
Enter your new password and confirm the same. Click on "Change Password" button.
Your new password will be immediately activated. Please use the new password the next time you login

50. How do I delete my profile?

To delete your profile:

Visit http://www.chavaramatrimony.com/.
Login using your "User ID" and "Password".
Select the "Delete Profile" option and enter the reason for deletion.
Click on the "Send Request " button. Your profile will be deleted as soon as we receive the request.
Please note that profiles once deleted cannot be restored or reactivated.
If you found your life-partner through our services then please post/upload your photo to us. Which will be included in our monthly magazine and website success story.

51. Is it possible to restore the deleted profile?

The profile once deleted from our database cannot be restored/reactivated.

Error Messages

52. Why is the message "Invalid User ID / Password" being displayed?

The User ID or Password you have entered might be wrong. If you have forgotten your password, please click on the "Forgot Password" link to retrieve the same

53. Why is the message "Your Free Membership has been expired. We Recommend you to become a Paid Member, so that you can enjoy all the benefits of paid membership." being displayed?

Your Free membership might have been expired,since it was only for a limited period. You can upgrade your membership to a paid member and thus access all our featured matrimonial services.

54. I get the message "Sorry! No matches found" while searching for the profiles. Why is it so?

If you are searching through 'member search' then try to enter the correct User ID.

The candidate you are searching for might have been removed from our database.

55. I get the message "Sorry! Your profile is under verification". Why is it so?

You may receive this message, If the profile you are searching for is still under verification process.

The candidate you are searching for might have been blocked due to violation of our terms and conditions.

56. I get the message "You have exceeded your per day limit of viewing contact details .why is it so ?

There is a limit to the number of profiles[contact details] you are allowed to view each day (24 Hours). To view more profiles contact our customer care team.

Search Options

57. What are the types of Search?

Quick Search

It is a simple search with only age and gender specification.even a non member can access it.

Member Search

You can find candidates by User ID.

Advanced Search

You can search profiles with your defined criteria.

Professional Search

58. What is advanced search? ;

Advanced search can be used to search profiles by specifying age,height, qualification,native place,work place,marital status and religion according to your preferences.

59. How to search profiles with recent login date?

Visit http://www.chavaramatrimony.com/

Visit http://www.chavaramatrimony.com/
Login using your "User ID" and "Password"
In the Search Option click on the "Search by Last Login"

60. How do I view a particular profile?

Visit http://www.chavaramatrimony.com/

Enter the User ID/Reg. No of the profile, under Member Search seen on the right end of the home page. The profile details will be displayed.

Visit http://www.chavaramatrimony.com/

Visit http://www.chavaramatrimony.com/
Login using your "User ID" and "Password"
On the "My Page" Click on the "Member Search" option.
Enter the User ID to be searched and click 'Search'. The profile details will be displayed.

User ID / Password

61. What is User ID/ Reg. No?

A User ID (Reg No) can be a sequence of characters or numbers.This User ID is used for future references with ChavaraMatrimony.com.

While registering online you can provide your own User ID (Eg: user_abc). Please avoid numbers in your User ID.

Once you become a paid member we will provide a User ID for you.

62. I forgot my Password. What should I do?

Visit http://www.chavaramatrimony.com/

Click on the "Forgot Password" link in the home page and enter your "E-mail ID ". Your "Password" will be mailed to you immediately.

Specify the Email ID mentioned in your Matrimonial Profile

63. How can I change my password ?

Visit http://www.chavaramatrimony.com/
Login using your "User ID" and "Password"
On the "My Page" page Click on "Change Password".
Enter your current password.
Enter your new password and confirm the same. Click on "Change Password" button.
Your new password will be immediately activated. Please use the new password the next time you login.

64. Why is the message "Invalid User ID / Password" being displayed?

The User ID or Password you have entered might be wrong. If you have forgotten your password, please click on the "Forgot Password" link to retrieve the same

65. Can I choose my own User ID?

66. Can I register for any of my siblings with the same Used ID?

The User ID identifies each person uniquely. Please register separate profiles for you and your sibling.

Profile Features

67. What is Inbox?

Any Contact message you have received will be stored in your "Inbox" in your login page - "My Page". There is an option for accepting/rejecting the received proposals or interests.

68. What is Request Photo?

If a member has not added his/her photo that you'd like to view, you could request the member to add it.

69. How do I accept/reject a member's interest?

You will receive the message sent to you by a ChavaraMatrimony member through E-mail and also will be stored in the 'Inbox' folder of your login page-"My Page"

If you are a free member:

To accept/reject a member's interest, click on the "ACCEPT/REJECT" button on your Inbox.

If you are a Paid member:

To accept the member's interest and send personalized messages, login to your account and use the "Contact this Person" option. Or Click on the "ACCEPT/REJECT" button to convey your responds.

70. Can I "Reject" a member's interest which I have already accepted?

Yes, you can "Reject" a member's interest, which you have earlier accepted.

71. Is it possible to accept a declined interest?

Yes, it is possible to accept a declined interest.

72. How can I view the members to whom I have sent message?

You could view all the members to whom you have sent message by clicking on the "Message Sent" on the "My Page".

73. I'm a Paid member. How can I contact another member?

To contact member(s) through site

Visit http://www.chavaramatrimony.com/
Login using your "User ID" and "Password"
To search for profiles, choose any of the search options
To view a particular profile, click on the "Member Search " link. Enter the User ID of the profile and click on the "Search" button.
To initiate contact with the member, please click on the "Contact this Person" link.
A new window will open, type your message and click on the "Send Message " button to send a message to the member.

To contact member(s) through contact details

Visit http://www.chavaramatrimony.com/
Login using your "User ID" and "Password"
To search for profiles, choose any of the search options
To view a particular profile, click on the "Member Search " link. Enter the User ID of the profile and click on the "Search" button.
To contact with the member, please click on the "Family Details " link.
Now you can contact the member directly through phone or address.

To contact member(s) through our Customer Care Team

Visit : Any of our branches
To search for profiles - view our Data Albums .
We will provide the details of those candidates selected by you.
You can either directly contact them or we will then intimate your interest to those candidates.
You can even request us to retreiving the status of your selected proposals.

If you are a paid member, you can call our customer care team to get the contact details of the members selected by you through our website or monthly magazine.

74. How will my profile be viewed by others?

Free members can view all your details except your contact details.

Paid members can view all your details including telephone number.

75. How do I get in touch with members of my interest?

Visit :http://www.chavaramatrimony.com
Login using your "User ID" and "Password"
Search for your matches
In the search results page, you can click on the "Contact this person" link provided.
Clicking on the "Send a message " link will open a new window and click on the "Send Message " button to
send an automated message to the member, expressing your interest.

76. How will I know if a member has accepted/declined my interest?

You will be notified via email if the member accepts your interest. You can also login to your account and select the "Responds" on your 'My Page' to know how many members have accepted/rejected your Interest

77. Will my contact information be revealed to the member, If I send a message?

No. Only an automated message expressing your interest will be sent to the member without revealing your contact information.

78. How do I send personalized messages to the member who has accepted my interest?

Only paid members can send personalized messages. Click here to upgrade your profile to Paid membership now.

79. Can I send an automated message to a member more than once?

Yes you can send automated messages to a member more than once

80. Why am I able to contact only profiles of the opposite gender?

You are allowed to view profiles of opposite gender only.

81. Can I get the contact details of other members such as Phone, email id, address?

If you are a Paid member you could view another's Phone number, email and address

82.After making a photo request, how will I view the photo of the candidate ?

If your photo request is accepted, they will send their snap to us and you can view it in their profile or they may send it to your personal Email.

83. How do I add a photo to my profile?

Visit http://www.chavaramatrimony.com/.
Login using your "User ID" and "Password".
Click on the "Upload Or Change Photo" link on your 'MyPage'.
Click the 'Browse' button and select the digital photo (in JPG /GIF format) you wish to add to your profile.
Click on "Upload" to add the photo to your profile.

84. I am encountering problems in adding my digital photo to my profile. What do I do?

Please send your photo as an E-mail attachment to mailto: teamcfwc@gmail.comin JPG / GIF format, along with your User Id . We will add the photo to your profile within 24 hours (except holidays).

85. I do not have a digital photo. How do I add my photo?

If you do not have a digital (scanned) photo you can send your photo to us (Address), with your User Id. We will scan the photo and upload it for you.

86. How do I change a photo in my profile? ;

Visit http://www.chavaramatrimony.com/.
Click on the "Upload Or Change Photo" link on your 'MyPage'.

87. I got an error while uploading my photo. What could be the reason?

You could have got an error if your file is not in JPG /GIF format or if the file size of the photo is more than 1 MB. We accept digital photo files only in the JPG / GIF format and less than 1 MB in size. Or You can send it to mailto:teamcfwc@gmail.com with your User Id and Password. We will reduce the image size and upload it for you, absolutely FREE.

88. I'm a free member. If any member is contacting me, where do I view their response to my profile?

Messages will be instantly sent to your "Inbox" folder and to your Email ID.

Visit :http://www.chavaramatrimony.com/.
Login using your "User ID" and "Password"
Click on the "Inbox" link to view the messages received from members

89. Why am I not receiving any responses for my profile?

Check whether Email ID mentioned in your profile is correct.
Try to enter your expectations clearly and completely.
Add your photo to your profile as profiles with photos get a better response.
Take full advantage of your Paid membership and search frequently for matching profiles and contact them.

Bookmark

90. How do I bookmark profiles?

Visit http://www.chavaramatrimony.com
Login using your "User ID" and "Password"
If you are interested in a profile from the search results, click on the "Bookmark" option.
This will add the profile to your list of bookmarked profiles in your 'My Page'.

91. How can I view all the members I have Bookmarked?

Visit http://www.chavaramatrimony.com
Login using your "User ID" and "Password"
Click on the "Bookmark List" link seen on "My Page"
You can view the list of bookmarked members.

92. How do I delete Bookmarked profiles?

Visit http://www.chavaramatrimony.com
Login using your "User ID" and "Password"
Click on the "Bookmark List" on the left menu.
You could view and delete the Bookmarked members on that page.

Renewal

93. When should I renew my registration?

Validity continues until your marriage get fixed,only if you renew your registration every six months with Rs.100/-.

94. Should I renew my registration?

Yes, you should renew your registration in order to receive uninterrupted services from ChavaraMatrimony.com.

Customer Support

95. How do I contact customer support?

Customer Support is top priority to us. Call us at +91-484-40 80 333(30 lines) Please send the maximum information possible and also the copy of the error message, if any to mailto: teamcfwc@gmail.comClick Contact Us to find other contact details

96. Why should I register in ChavaraMatrimony.com?

Click here to view our paid services

Services

97. Online Services for free member

Create a free photo profile
Send pre-defined messages
Secure your photo and profile
Search for your suitable match
Instant Profile updation
Respond to all proposal

98. Online/Offline Services for paid member

Send and receive personalized messages
Customer care support
We initiate contact with your interested candidate
profile insertion in news magazine
Profile insertion in data album of all offices
Refer our data albums from all our offices and get detailed biodata of the candidates selected by you
Find and contact your matches through phone,email or address
Receive CFWC news magazine
Participate in Chavara Family Meet - Get together of parents and candidates
Insertion of wedding photo in our CFWC news magazine (If married through ChavaraMatrimony)
Also Including the benefits of free membership .

99. Do we have a matchmaker/agent/third party?

No, There is no third party between ChavaraMatrimony and You.