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Blessed
Cyriac Elias Chavara |
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SAYINGS OF BL. CHAVARA |
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When you choose your partner in life, choose one who has a good character and good manners. |
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Let your ability be in piety regulating your life and controlling your senses. |
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Let there be no day in your life in which you did no good to others. |
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Let not the insult and quarrels of others be a cause of hatred and enmity. |
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God decides your vocation and you choose it. |
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For more information about blessed Chavara logon to |
| www.blessedchavara.org |
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Chavara Family Welfare centre |
Chavara Family Welfare centre [C.F.W.C] has been functioning from 1996
under Chavara Cultural centre, Cochin which was formed in 1971. C.F.W.C
is an institute Founded and Managed by CMI Fathers. . Our Matrimonial
Services is woven around the ethical webs. We are totally against the
concept of Commission based Services and the role of Middlemen when it
comes to Marriage. As part of our responsibility to the society, we
organize seminars and counseling on family welfare. We have a well
equipped matrimonial data bank to help youngsters select their life
partners.
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| 'CFWC' at its Nascent stage : |
The organization that would grow to this – had a very modest beginning
with the motto ‘Service to God through service to man and nature’.
Every period in the history of CFWC, especially its nascent stage, has
posed particular challenges and obstacles in carrying out its
objectives. The management responded to these multi-faceted issues with
courage and confidence banking on the little resources it had at its
disposal. The management gathered to look at the problems and issues
from several functional viewpoints and to involve all functions in
resolving them. While some pooled in their limited resources to develop
strategies to help make the organization successful, the others applied
their managerial abilities to translate the strategies into clear
objectives and tactics and make decisions in the face of uncertainty.
CFWC was started in a recession and was in the doldrums for several
years which demanded hard work and perseverance in the early years.
CFWC realized that to succeed in the long run, they had to deal
responsibly with employees, clients and the general public by
continually adjusting their strategies, service offerings, service
demands and operating procedures so as to offer services that provide
high living standards and sophisticated life styles to its clients. The
management focused its efforts to improve quality on measures that
produce tangible customer benefits while lowering cost or increasing
quantum of services. CFWC realized that total quality essentially
involves attention to process, commitment to the customer, involvement
of employees, and bench marking of best practices. |
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| 'CFWC' at the transition period: |
The marketing concept became the prevalent business philosophy with its
assertion that all activities and functions of the organization should
be directed toward identifying and satisfying the wants and needs of
the clients. ‘CFWC’ formed a marketing research department to analyze
clients’ desires before launching the services. This approach
represented a marked contrast to the earlier philosophy of formulating
the services and then trying to introduce them to the clients.
CFWC instituted distinctive awareness campaigns on high
living standards and sophisticated lifestyles to its prospective
clients. The awareness programs were later expanded into brochures.
Advertising reached even longer number of prospective clients and
increased the efficiency of the organization’s promotional efforts.
The management wanted everything about a client’s experience at CFWC to
be top-notch. Towards that goal, they instituted extensive training for
CFWC’s employees along with an unparalleled benefits package to attract
and keep high-quality, loyal and hardworking employees. |
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'CFWC' at its current glorious position: |
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CFWC is synonymous with quality service and customer satisfaction to
its 7200 clients as on 15, August’09 internationally. Headquartered in
Cochin and operating seven branches throughout Kerala, CFWC’s
commitment to building and maintaining strong customer relationships
has resulted in its position as Kerala’s oldest and largest
establishment in online and offline matrimonial services. For years,
CFWC has maintained an edge over actual and potential competitors
through two main strengths: the quality of the services attuned to
customer needs and the expertise and attitude of the employees.
The cornerstone of CFWC is its ability to build and
maintain relationships based on a solid foundation of trust. Since its
founding in 1996, CFWC’s central focus has been on continually
evaluating and improving customer service in every department. Many of
our clients have had a long-time relationship with us which has been an
important source of new business through referals. In addition, CFWC
has improved its service to current clients and added new ones by
expanding its services beyond merely maintaining a data bank of seekers
of life partners.
CFWC has an extensive database of over 15000 potential and prospective
clients which is updated quarterly and is available for use by its
clients. Furthermore, CFWC provides specialized services for its
clients such as Chavara Family News and Photo Directory, Chavara Family
Meet, Chavara Pre and post Marital counseling, Customer service help
line – a full range of spiritual and emotional alternatives to meet
their unique needs and objectives.
The foundation of a mutually satisfactory customer
relationship lies with each employee in every department of CFWC.
CFWC’s competitive advantage results from a combination of size, the
personalized attention it provides for each client and the
comprehensive services each executive is able to offer its clients.
Instead of simply selling services CFWC views itself as a part of long
term comprehensive relationship in which it can offer the appropriate
combination of services needed by its clients. Given the number of
years most CFWC’s clients have been the source for further CFWC-
CLIENTS, this relationship is continuing to meet their needs. |
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'CFWC' in the near future : |
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CFWC now emphasizes the Total Quality Management- a commitment to
quality as a crucial business goal for an entire organization which is
vital to develop high-quality services in order to attract new clients
as well as to maintain quality over the long term.
The combination of vision, managerial talents and
perseverance are the key ingredients that steers CFWC ahead to achieve
the mission of Blessed Cyriac Elias Chavara. |
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Chavara Under One Roof |
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Chavara Cultural centre
Kochi |
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