ChavaraMatrimony - Frequently Asked Questions
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1. How do I register my profile?
All the profiles are validated before inclusion in the database. It may take up to 24 hours(except holidays) for the validation.Our support team will contact to your local number before validation and then an E-mail would be sent to you once the profile is added. Or You can visit any of our Offices, and fill up the Matrimonial Registration form. After payment your profile will be converted into digital format. Or You can request for an application form through post. 2. What are rules for creating a matrimonial profile ? While creating a matrimonial profile
3. Should I renew my registration? Yes, you should renew your registration in order to receive uninterrupted services from ChavaraMatrimony.com. 4. When should I renew my registration? Validity continues until your marriage get fixed,only if you renew your registration every six months with Rs.100/-. 5. Can I choose my own User ID? If you are a free member, you can choose your own User ID on profile submission. But once you become a paid member your old User ID will be transformed to a system generated ID. You cannot choose your own User ID in such a case. 6. What is the benefit of Re-registration? You can Re-register your profile any time,thus your profile will be considered as a latest data in our monthly magazine,website etc. 7. Why do you take 24 hrs for validation? Validation of profiles is done manually. Our support team checks each and every profile carefully for any invalid or incorrect before it is added to our database and contact at local telephone numbers for confirmation of authority. Hence, it takes 24 hrs(except holidays) to validate all the profiles that are being added on one particular day. 8. Why should I register in ChavaraMatrimony.com? ChavaraMatrimony.com [Chavara Family Welfare Centre (CFWC)] is a division of Chavara Cultural Centre Cochin, which is directly under the control of CMI priests. CFWC is formed with an objective for promoting healthy and peaceful families in our community. This is the vision of the Blessed Cyriac Elias Chavara, the founder of the CMI congregation. The CFWC is named after him. It has been functioning well in this field since 1996 .We dont have any relationship with other religious/non-religious/service firms. Click here to view our paid services 9. Online/Offline Services for paid member
10. How to upgrade my profile to Paid Membership? You can choose any of the method to upgrade your profile to Paid Membership. You can make your payment directly by visiting our office. Click here for more details 11. What is online payment and how do I make an online payment? Online payment is a facility provided for you to make your payment through internet service, using your credit card /net banking. 12. How do I make the payment through post/courier? You can send cheque/DD/MO along with your User ID to any of our addresses. Click here 13. Why am I still an Online Member even after payment? Your profile will be upgraded within 12 hours after receiving payment(except holidays). we will contact to your local telephone number on upgrading your account for confirmation. If you have made the payment and your profile continues to be in Online membership, please send your complete payment details to support@chavaramatrimony.com . Or can contact our support team - 91 - 484 - 3259845 , 4070256 14. I'm not able to make the online payment through my card even though it's a valid one? Why? Make sure you are entering the correct credit / net-banking card number and expiry date. If you continue having problems, please call your credit / net-banking issuing bank and make sure your card has sufficient funds. Check out other Payment Options to upgrade your profile Paid Membership. If the problem persists call our office . 15. How long will it take to upgrade my profile if I have made the payment by Cheque/DD through post or courier? We will upgrade your profile once we receive your payment. If you have made the payment and your profile is still not upgraded kindly contact our support team at 91 - 484 - 3259845 , 4070256 or send a mail to support@chavaramatrimony.com along with your payment details. 16. To become a Paid Member.
To contact member(s) through site
To contact member(s) through contact details
To contact member(s) through our Customer Care Team
Or If you are a paid member, you can call our customer care team to get the contact details of the members selected by you through our website or monthly magazine. 18. Can I get the direct contact information of other members such as Phone, email and address?
If you are a Paid member you could view another's Phone number, email and address. 19. Online Services for free member
20. I'm a non-member. Can I contact a member?
Click here to know more about payment options 21. Being an online member, can I send personalized messages to a member?
22. Is there a limit on the number of messages I can send per day being a free member? Yes , there is a limit specified for sending automated messages per day by a free member. but anyway You can send a minumum of five messages. 23. I'm a free member. If any member is contacting me, where do I view their response to my profile? Messages will be instantly sent to your "Inbox" folder and to your Email ID.
24. To become a Paid Member.
25. Why do you take 24 hrs for profile validation? Validation of profiles is done manually. Our support team checks each and every profile carefully for any invalid or incorrect before it is added to our database and contact at local telephone numbers for confirmation of authority. Hence, it takes 24 hrs(except holidays) to validate all the profiles that are being added on one particular day. 26. How long will it take to upgrade my profile if I have made the payment by Cheque/DD through post or courier? We will upgrade your profile once we receive your payment. If you have made the payment and your profile is still not upgraded kindly contact our support team at 91 - 484 - 3259845 , 4070256 or send a mail to support@chavaramatrimony.com along with your payment details. 27. What is online payment and how do I make an online payment? Online payment is a facility provided for you to make your payment through internet service, using your credit card /net banking. 28. Is online payment secure? Yes! It is secure to make online payments. Our Payment gateway provider adopts the SSL (Secured Socket Layer) technology, an internationally proven widely accepted technology. 29. How to upgrade my profile to Paid Membership? You can choose any of the method to upgrade your profile to Paid Membership. You can make your payment directly by visiting our office. Click here for more details 30. I'm not able to make the online payment through my card even though it's a valid one? Why? Make sure you are entering the correct credit / net-banking card number and expiry date. If you continue having problems, please call your credit / net-banking issuing bank and make sure your card has sufficient funds. Check out other Payment Options to upgrade your profile Paid Membership. If the problem persists call our office . 31. Why am I still an Online Member even after payment? Your profile will be upgraded within 12 hours after receiving payment(except holidays). we will contact to your local telephone number on upgrading your account for confirmation. If you have made the payment and your profile continues to be in Online membership, please send your complete payment details to support@chavaramatrimony.com . Or can contact our support team - 91 - 484 - 3259845 , 4070256 32. What do you mean by Postal charge? For receiving our monthly magazine abroad ,you are supposed to pay a postal charge of Rs.250/-. 33. How do I Login? Visit: http://www.ChavaraMatrimony.com . Under the "Member's Login" section, enter your "User ID" and "Password" in the respective boxes and Click on the "Login" button to login to your account. 34. I forgot my User ID / Password. What should I do? Visit http://www.ChavaraMatrimony.com . 35. Why is the message "Invalid User ID / Password" being displayed? If you have forgotten your password, please click on the "Forgot Password" link to retrieve the same 36. Why is the message "Your Online Membership has been expired. We Recommend you to become a Paid Member, so that you can enjoy all the benefits of paid membership." being displayed? Your Free membership might have been expired,since it was only for a limited period. You can upgrade your membership to a paid member and thus access all our featured matrimonial services. 37. Why is the message "We Recommend you to become a Paid Member, so that you can enjoy all the benefits of paid membership. Your Online Membership will expire within limited days" being displayed? Free membership services is only for a limited period. You can upgrade your membership to a paid member and thus access all our featured matrimonial services.
38. How to upgrade my profile to Paid Membership? You can choose any of the method to upgrade your profile to Paid Membership. You can make your payment directly by visiting our office. Click here for more details 39. What is online payment and how do I make an online payment? Online payment is a facility provided for you to make your payment through internet service, using your credit card /net banking. 40. Is it possible to personally visit your office and make the payment? Yes, You certainly can visit any of our offices ! Please Click here for our addresses. 41. How do I make the payment through post / courier? You can send cheque/DD/MO along with your User ID to any of our addresses. Click here 42. How long will it take to upgrade my profile if I have made the payment by Cheque/DD through post or courier? We will upgrade your profile once we receive your payment. If you have made the payment and your profile is still not upgraded kindly contact our support team at 91 - 484 - 3259845 , 4070256 or send a mail to support@chavaramatrimony.com along with your payment details. 43. How do I add a photo to my profile?
44. How do I change a photo in my profile?
45. My photo is not displayed yet after uploading? You will view your photo in our website only after validation by our support team. We analyze every photo and allow it to display only after watermarking it. 46. I got an error while uploading my photo. What could be the reason? You could have got an error if your file is not in JPG /GIF format or if the file size of the photo is more than 1 MB. We accept digital photo files only in the JPG / GIF format and less than 1 MB in size. Or You can send it to photos@chavaramatrimony.com with your User Id and Password. We will reduce the image size and upload it for you, absolutely FREE. 47. I am encountering problems in adding my digital photo to my profile. What do I do? Please send your photo as an E-mail attachment to photos@chavaramatrimony.com in JPG / GIF format, along with your User Id . We will add the photo to your profile within 24 hours (except holidays). 48. I do not have a digital photo. How do I add my photo? If you do not have a digital (scanned) photo you can send your photo to us (Address), with your User Id. We will scan the photo and upload it for you. 49. Can I publish my photo once again in the monthly magazine? Yes, by paying a sum of Rs.250/- your photo will be included in the monthly magazine and you can pay Rs.500/- to include your profile as a premium profile. 50. What should I enter in the self description field? Self description field can be used to describe your character or educational qualification and institutions you studied. 51. How do I modify/update my profile?
52. Are there any restrictions on updation? You can update all the profile details except gender and User ID. 53. How can I change my password ?
54. How do I add a photo to my profile?
55. How do I change a photo in my profile?
56. How do I delete my profile?
Please note that profiles once deleted cannot be restored or reactivated. If you found your life-partner through our services then please post/upload your photo to us. Which will be included in our monthly magazine and website success story. 57. Is it possible to restore the deleted profile? Your profile once deleted from our database cannot be restored/reactivated. 58. Why is the message "Invalid User ID / Password" being displayed? 59. Why is the message "Your Online Membership has been expired. We Recommend you to become a Paid Member, so that you can enjoy all the benefits of paid membership." being displayed? Your Free membership might have been expired,since it was only for a limited period. You can upgrade your membership to a paid member and thus access all our featured matrimonial services. 60. I get the message "Sorry! No matches found" while searching for the profiles. Why is that so? If you are searching through 'member search' then try to enter the correct User ID. Or The candidate you are searching for might have been removed from our database. 61. I get the message "Sorry! Your profile is under verification". Why is that so? You may receive this message, If the profile you are searching for is still under validation process. Or The candidate you are searching for might have been blocked due to violation of our terms and conditions. 62. I get the message "Per day limit of viewing profiles (contact details) have exceeded!". Why is that so? There is a limit to the number of profiles you are allowed to view [contact details] each day (24 Hours). To view more profiles contact our customer care team. 63. I got an error while uploading my photo. What could be the reason? You could have got an error if your file is not in JPG /GIF format or if the file size of the photo is more than 1 MB. We accept digital photo files only in the JPG / GIF format and less than 1 MB in size. Or You can send it to photos@chavaramatrimony.com with your User Id and Password. We will reduce the image size and upload it for you, absolutely FREE. 64. What are the types of Search? Quick Search ? It is a simple search with only age and gender specification.even a non member can access it. Member Search ?You can find candidates by User ID. Advanced Search ? You can search profiles with your defined criteria. 65. What is advanced search? Advanced search can be used to search profiles by specifying age,height,qualification,native place,work place,marital status and religion according to your preferences. 66. How to search profiles with recent login date? Visit http://www.ChavaraMatrimony.com
67. How do I view a particular profile? Enter the User ID/Reg. No of the profile, under Member Search seen on the right end of the home page. The profile details will be displayed. or Visit http://www.ChavaraMatrimony.com
68. What is User ID/ Reg. No? A User ID (Reg No) can be a sequence of characters or numbers.This User ID is used for future references with ChavaraMatrimony.com 69. I forgot my User ID / Password. What should I do? Visit http://www.ChavaraMatrimony.com . Click on the "Forgot Password" link in the page where you found message "Invalid username or password.. Try again" and enter your "E-mail ID ". Your "User ID" and "Password" will be mailed to you immediately. Specify the Email ID mentioned in your Matrimonial Profile 70. How can I change my password ?
71. Why is the message "Invalid User ID / Password" being displayed? 72. Can I choose my own User ID? If you are a free member, you can choose your own User ID on profile submission. But once you become a paid member your old User ID will be transformed to a system generated ID. You cannot choose your own User ID in such a case. 73. Can I register for any of my siblings with the same Used ID? A User ID identifies each person uniquely. Please register separate profiles for you and your sibling. 74. What is Inbox? Any Contact message you have received will be stored in your "Inbox" in your login page - "My Page". There is an option for accepting/rejecting the received proposals or interests. 75. What is Request Photo? If a member has not added his/her photo that you'd like to view, you could request the member to add it. 76. How do I accept/reject a member's interest? You will receive the message sent to you by a ChavaraMatrimony member through E-mail and also will be stored in the 'Inbox' folder of your login page-"My Page" If you are a free member: · To accept/reject a member's interest, click on the "ACCEPT/REJECT" button on your Inbox. If you are a Paid member: · To accept the member's interest and send personalized messages, login to your account and use the "Contact this Person" option. Or Click on the "ACCEPT/REJECT" button to convey your responds. 77. Can I "Reject" a member's interest which I have already accepted? Yes, you can "Reject" a member's interest, which you have earlier accepted. 78. Is it possible to accept a declined interest? Yes, it is possible to accept a declined interest. 79. How can I view the members to whom I have send message? You could view all the members to whom you have send a message by clicking on the "Message Sent" on the "My Page". 80. I'm a Paid member. How can I contact another member? To contact member(s) through site
To contact member(s) through contact details
To contact member(s) through our Customer Care Team
Or If you are a paid member, you can call our customer care team to get the contact details of the members selected by you through our website or monthly magazine. 81. How will my profile be viewed by others? 82. How do I get in touch with members of my interest?
83. How will I know if a member has accepted/declined my interest? You will be notified via email if the member accepts your interest. You can also login to your account and select the "Responds" on your 'My Page' to know how many members have accepted/rejected your Interest 84. Will my contact information be revealed to the member, If I have send a message? No. Only an automated message expressing your interest will be sent to the member without revealing your contact information. 85. How do I send personalized messages to the member who has accepted my interest? Only paid members can send personalized messages. Click here to upgrade your profile to Paid membership now. 86. Can I send an automated message to a member more than once? Yes you can send automated messages to a member more than once 87. Why am I able to contact only profiles of the opposite gender? You are allowed to view profiles of opposite gender only. 88. Can I get the direct contact information of other members such as Phone, email and address? If you are a Paid member you could view another's Phone number, email and address. 89. After making a photo request, how will I view the photo of the candidate ? If your photo request is accepted, they will send their snap to us and you can view it in their profile or they may send it to your personal Email. 90. How do I add a photo to my profile?
91. I am encountering problems in adding my digital photo to my profile. What do I do? Please send your photo as an E-mail attachment to photos@chavaramatrimony.com in JPG / GIF format, along with your User Id . We will add the photo to your profile within 24 hours (except holidays). 92. I do not have a digital photo. How do I add my photo? If you do not have a digital (scanned) photo you can send your photo to us (Address), with your User Id. We will scan the photo and upload it for you. 93. How do I change a photo in my profile?
94. I got an error while uploading my photo. What could be the reason? You could have got an error if your file is not in JPG /GIF format or if the file size of the photo is more than 1 MB. We accept digital photo files only in the JPG / GIF format and less than 1 MB in size. Or You can send it to photos@chavaramatrimony.com with your User Id and Password. We will reduce the image size and upload it for you, absolutely FREE. 95. I'm a free member. If any member is contacting me, where do I view their response to my profile? Messages will be instantly sent to your "Inbox" folder and to your Email ID.
96. Why am I not receiving any responses for my profile?
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